Privacy Policy & Cookies

Introduction

Ousia Business Solutions  is committed to protecting your privacy and handling your data transparently and securely.

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Contact email: hello@ousiasolutions.co.uk

Data We Collect

We may collect the following personal information:

  • Website usage data via Google Analytics
  • Name
  • Email address
  • Phone number (if provided)
  • Project details submitted via contact forms
  • Technical data such as IP address and browser type

How We Collect Data

Directly from you:

  • Contact form submissions
  • Email communication

Automatically via technology:

  • Analytics tools such as Google Analytics
  • Cookies

How We Use Your Data

We use your data to:

  • Respond to enquiries
  • Provide services
  • Improve our Website
  • Communicate with you about projects
  • Analyse Website performance

We do not sell your personal data.

Legal Basis for Processing

We process data under the following lawful bases:

  • Legitimate interest (responding to enquiries, improving services)
  • Contract (providing services)
  • Consent (where required, such as cookies)

Data Sharing

We may share data with trusted service providers including:

  • Google Analytics (website analytics)
  • FreeAgent (invoicing)
  • Website hosting providers

These providers process data securely and only as necessary.

Data Retention

We retain personal data only as long as necessary, including:

  • Enquiry data: up to 24 months
  • Client records: up to 6 years (for legal and accounting purposes)

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact hello@ousiasolutions.co.uk to exercise your rights.

Data Security

We implement appropriate technical and organisational measures to protect your data.

Cookie Policy

This Website uses cookies to improve your experience and analyse performance. Cookies are small files stored on your device. Types of Cookies we use include:

Essential Cookies:

  • Required for basic Website functionality.

Analytics Cookies:

  • Used via Google Analytics to understand how visitors use the Website.

These cookies may collect:

  • Anonymous usage data
  • Pages visited
  • Time spent on pages

Examples include:

  • _ga
  • _gid

Third-Party Cookies:

  • Our embedded Instagram feed may place cookies via Meta Platforms.
  • These cookies may track interaction with embedded content.

You can control cookies through your browser settings. You can:

By using this Website, you consent to the use of cookies unless disabled in your browser. You may implement a cookie banner to collect explicit consent.

Last updated: 15 May 2026